At Omargrater, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully:
1. Eligibility for Returns
Returns are accepted only if the product is defective, damaged, or incorrect at the time of delivery.
Items must be unused, in original packaging, and reported to us within 3 days of delivery.
Products not meeting these conditions will not be eligible for return.
2. Non-Returnable Items
For hygiene and safety reasons, certain items (such as food storage containers once used, or appliances with visible signs of use) cannot be returned unless defective.
3. Return Process
To request a return, contact us at 📧 [email protected] within 3 days of receiving your order.
Please provide your order number, product details, and pictures of the issue (if applicable).
Our team will review your request and arrange pickup if approved.
4. Refunds
Once the returned product is received and inspected, we will notify you of approval or rejection.
If approved, a refund will be processed via bank transfer (since we only offer Cash on Delivery payments).
Refunds typically take 7–10 business days after product inspection.
5. Exchanges
If you receive a defective or incorrect item, we will offer a replacement at no extra cost, subject to availability.
If a replacement is not available, we will issue a refund.
6. Order Cancellations
Orders can only be canceled before they are shipped.
Once an order is dispatched, it cannot be canceled.
7. Contact Us
For return or refund assistance, please reach out:
📧 [email protected]